Refund Policy
Registration Insurance/Refunds
AAA Racing & Coaching employ the Race Roster ENHANCED REFUND PROTECTION facility (ERP). All registrations are presented with the opportunity to take up the optional cover if you are unable to attend an event, or if an event is unable to proceed and as such you are unable to attend. The cover includes but is not exclusive to:
-
Injury and illness
-
COVID-19
-
Pregnancy complications
-
Layoffs/termination
-
Severe weather
-
Mechanical breakdown
In the event of a rescheduling or cancellation for reasons beyond the organiser's control, registrants may
-
Retain their registration for the new date
-
Retain a credit toward another event (to be used in the 12 months following the original date)
Any concessions are at the organiser's discretion.
WE STRONGLY RECOMMEND THAT YOU TAKE ADVANTAGE OF THE ENHANCED REFUND PROTECTION FACILITY
GENERAL POLICY
-
Refunds will be subject to flat admin charge + any merchandise or overhead incurred against the entry
-
Refunds limited to 50% eight weeks prior to any given event
-
Refunds discontinued beyond four weeks prior to any given event
-
Should events need to be rescheduled or cancelled, refunds may not be available, but registrants may opt to enter an alternative event at an appropriately discounted or zero fee or transfer to the same event the following year.
Merchandise may be subject to early entry and participation. Also, if registration numbers dictate a run/order of medals cannot be pressed they may not be awarded. For registrations made less than 12 days prior to an event, merchandise, where applicable, may be mailed to the participant.
Note:
-
Injury prior to an event outside the parameters of the refund policy, while unfortunate will be non-refundable
-
Changes in a participant's schedule (training, alternate event, holidays, etc.) outside the parameters of the refund policy will be non-refundable
Again:
WE STRONGLY RECOMMEND THAT YOU TAKE ADVANTAGE OF THE ENHANCED REFUND PROTECTION FACILITY
'COVID-19 Impacted' events and participants:
We operate along the guidelines outlined by the ACCC with regard to cancellation, postponement and subsequent rescheduling of events.
-
Should an event be cancelled, participants will be issued with a credit for any other event or transfer to the same event the following year.
-
In the event of postponement and/or rescheduling, participants have the option of attending the rescheduled event or can be issued with a credit for any other event or transfer to the same event the following year.
-
If an event goes ahead as scheduled, but participants are unable to attend due to COVID restrictions in their own region or locality or other impediments as a result of COVID related legislations (close contact, have contracted COVID, etc.), they will be issued with a credit for any other event or transfer to the same event the following year.
Merchandise may be subject to early registration. Also, if registration numbers dictate a run/order of medals cannot be pressed they may not be awarded. For registrations made less than 12 days prior to an event, merchandise may be mailed to the participant.
NOTE: changes or allowances to the contrary are at the organiser’s discretion.
Transfers discontinued within seven days of any given event date.
'Weather Impacted' events and participants:
We operate along the guidelines outlined by the ACCC with regard to cancellation, postponement and subsequent rescheduling of events.
-
In the event of inclement weather or a 'weather event' impacting any aspect of any of our events, we operate in consultation and within conditions of permits and permissions applied by our stakeholders (QPWS, HQP, Queensland Government departments, etc.)
-
Safety of participants and event crew is paramount.
-
Should an event be cancelled, participants will be issued with a credit for any other event or transfer to the same event the following year.
-
In the event of postponement and/or rescheduling, participants have the option of attending the rescheduled event or can be issued with a credit for any other event or transfer to the same event the following year.
-
If an event goes ahead as scheduled, but participants are unable to attend due to difficulties attending as a result of weather conditions in their locality (situations declared be a relevant local authority) they will be issued with a credit for any other event or transfer to the same event the following year.
NOTE: changes or allowances to the contrary are at the organiser’s discretion.
EXTRAORDINARY CIRCUMSTANCES
Under certain circumstances, AAA Racing & Coaching may offer discounts or credit against a registration to the same or similar event within the next calendar year of an impacted event. The nature of such circumstances would be determined as and when they occur (refer to the refund policy).
Should an event be rescheduled or cancelled due to issues beyond the control of AAARC, then discounts or credit as outlined in the above paragraph may be applied at the discretion of the organiser.
Transfers discontinued within seven days of any given event date
