Refund Policy
Registration Insurance/Refunds​
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​AAA Racing & Coaching employ the Race Roster ENHANCED REFUND PROTECTION facility (ERP). All registrations are presented with the opportunity to take up the optional cover if you are unable to attend an event, or if an event is unable to proceed and as such you are unable to attend. The cover includes but is not exclusive to:
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Injury and illness
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COVID-19
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Pregnancy complications
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Layoffs/termination
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Severe weather
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Mechanical breakdown​​
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In the event of a rescheduling or cancellation for reasons beyond the organiser's control, registrants may
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Retain their registration for the new date
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Retain a credit toward another event (to be used in the 12 months following the original date)
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Any concessions are at the organiser's discretion.
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WE HIGHLY RECOMMEND THAT YOU TAKE ADVANTAGE OF THE ENHANCED REFUND PROTECTION FACILITY
'COVID-19 Impacted' events and participants:
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We operate along the guidelines outlined by the ACCC with regard to cancellation, postponement and subsequent rescheduling of events.
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Should an event be cancelled, participants will be issued with a credit for any other event or transfer to the same event the following year.
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In the event of postponement and/or rescheduling, participants have the option of attending the rescheduled event or can be issued with a credit for any other event or transfer to the same event the following year.
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If an event goes ahead as scheduled, but participants are unable to attend due to COVID restrictions in their own region or locality or other impediments as a result of COVID related legislations (close contact, have contracted COVID, etc.), they will be issued with a credit for any other event or transfer to the same event the following year.
Merchandise may be subject to early registration. Also, if registration numbers dictate a run/order of medals cannot be pressed they may not be awarded. For registrations made less than 12 days prior to an event, merchandise may be mailed to the participant.
NOTE: changes or allowances to the contrary are at the organiser’s discretion.
Transfers discontinued within seven days of any given event date.
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'Weather Impacted' events and participants:
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We operate along the guidelines outlined by the ACCC with regard to cancellation, postponement and subsequent rescheduling of events.
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In the event of inclement weather or a 'weather event' impacting any aspect of any of our events, we operate in consultation and within conditions of permits and permissions applied by our stakeholders (QPWS, HQP, Queensland Government departments, etc.)
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Safety of participants and event crew is paramount.
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Should an event be cancelled, participants will be issued with a credit for any other event or transfer to the same event the following year.
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In the event of postponement and/or rescheduling, participants have the option of attending the rescheduled event or can be issued with a credit for any other event or transfer to the same event the following year.
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If an event goes ahead as scheduled, but participants are unable to attend due to difficulties attending as a result of weather conditions in their locality (situations declared be a relevant local authority) they will be issued with a credit for any other event or transfer to the same event the following year.
NOTE: changes or allowances to the contrary are at the organiser’s discretion.
Transfers discontinued within seven days of any given event date
EXTRAORDINARY CIRCUMSTANCES
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Under certain circumstances, AAA Racing & Coaching may offer discounts or credit against a registration to the same or similar event within the next calendar year of an impacted event. The nature of such circumstances would be determined as and when they occur.
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