Refund Schedule

With COVID-19 popping it's head up here and there (and likely to for some time), the information below relates to all events and should make it clear as to where and how refunds apply and under what circumstances.

If you're after cut-off dates for refunds, there's a schedule below that makes it a little straightforward with a more detailed account of our refund policy further down the page.

 
COVID-19 Impacted Events & Particpants

We operate along the guidelines outlined by the ACCC with regard to cancellation, postponement and subsequent rescheduling of events, most of which directly align with our longstanding policy which is included in every registration waiver.   Follow this link to view details of the ACCC - Consumer Rights & Guarantees

  • ​Should an event be cancelled, participants will be issued with a credit for any other event or transfer to the same event the following year.
     

  • In the event of postponement and/or rescheduling, participants have the option of attending the rescheduled event or can be issued with a credit for any other event or transfer to the same event the following year.
     

  • If an event goes ahead as scheduled, but participants are unable to attend due to COVID restrictions in their own region or locality, they will be issued with a credit for any other event or transfer to the same event the following year.

Merchandise may be subject to early registration. Also, if registration numbers dictate a run/order of medals cannot be pressed they may not be awarded.  For registrations made less than 12 days prior to an event, merchandise, when applicable,  may be mailed to the participant.

NOTE: changes or allowances to the contrary are at the organisers discretion.

 
NON Impacted Events & Participants (regular policy)

Refunds when applicable will be debited for the following:

  1. Refunds will be subject to flat admin charge + any merchandise pre-ordered against the entry

  2. Refunds limited to 50% eight weeks prior to any given event

  3. Refunds discontinued beyond four weeks prior to any given event

  4. Should events need to be rescheduled or cancelled, refunds may not be available but registrants may opt to enter an alternative event at an appropriately discounted or zero fee or transfer to the same event the following year will be applied. 

Merchandise may be subject to early registration. Also, if registration numbers dictate a run/order of medals cannot be pressed they may not be awarded.  For registrations made less than 12 days prior to an event, merchandise may be mailed to the participant.

NOTE: NOTE: changes or allowances to the contrary are at the organisers discretion.