GENERAL POLICY​ (up to and including January 7th, 2024)

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• Refunds will be subject to flat admin charge of $25 + any merchandise pre-ordered against the entry

• Refunds limited to 50% eight weeks prior to any given event

• Refunds discontinued beyond four weeks prior to any given event

• Transfers discontinued within seven days of any given event date

• Should events need to be rescheduled or cancelled, refunds may not be available, but registrants may opt to enter an alternative event at an appropriately discounted or zero fee or transfer to the same event the following year.

 

Merchandise may be subject to early registration. Also, if registration numbers dictate a run/order of medals cannot be pressed they may not be awarded.  For registrations made less than 12 days prior to an event, merchandise may be mailed to the participant.

 

NOTE: All refunds where applicable are processed on Monday as part of a batch process.  Changes or allowances to the contrary are at the organiser’s discretion.

 

Injury or illness, 'double-booking' for other events, while unfortunate and often unavoidable, does not mitigate any condition outlined in the refund policy.

 

Though there have been additional concessions applied in certain circumstances relating to COVID-19 and legislated restrictions, it is not standard policy to credit participants to another event if they cannot attend an event they registered for, and the limitations of the refund policy will apply.

 

Transfers to other participants discontinued seven days before any event.

 

'COVID-19 Impacted' events and participants:

We operate along the guidelines outlined by the ACCC with regard to cancellation, postponement and subsequent rescheduling of events.

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• Should an event be cancelled, participants will be issued with a credit for any other event or transfer to the same event the following year.

• In the event of postponement and/or rescheduling, participants have the option of attending the rescheduled event or can be issued with a credit for any other event or transfer to the same event the following year.

• If an event goes ahead as scheduled, but participants are unable to attend due to COVID restrictions in their own region or locality or other impediments as a result of COVID related legislations (close contact, have contracted COVID, etc.), they will be issued with a credit for any other event or transfer to the same event the following year.

 

Merchandise may be subject to early registration. Also, if registration numbers dictate a run/order of medals cannot be pressed they may not be awarded.  For registrations made less than 12 days prior to an event, merchandise may be mailed to the participant.

 

NOTE: changes or allowances to the contrary are at the organiser’s discretion.

Transfers discontinued within seven days of any given event date.

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'Weather Impacted' events and participants:

We operate along the guidelines outlined by the ACCC with regard to cancellation, postponement and subsequent rescheduling of events.

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• In the event of inclement weather or a 'weather event' impacting any aspect of any of our events, we operate in consultation and within conditions of permits and permissions applied by our stakeholders (QPWS, HQP, Queensland Government departments, etc.)

• Safety of participants and event crew is paramount.  

• Should an event be cancelled, participants will be issued with a credit for any other event or transfer to the same event the following year.

• In the event of postponement and/or rescheduling, participants have the option of attending the rescheduled event or can be issued with a credit for any other event or transfer to the same event the following year.

• If an event goes ahead as scheduled, but participants are unable to attend due to difficulties attending as a result of weather conditions in their locality (situations declared be a relevant local authority) they will be issued with a credit for any other event or transfer to the same event the following year.

 

NOTE: changes or allowances to the contrary are at the organiser’s discretion.

 

Transfers discontinued within seven days of any given event date